Roadside Safety & Quick How‑Tos
Clear, practical guidance for common roadside situations—built for safety first.
This page shares general safety guidance. Conditions vary. If you’re in an unsafe spot, have injuries, or a serious hazard, prioritize emergency services and follow instructions from authorities. For towing or roadside help, call dispatch.
Quick How‑Tos
Use these as checklists. If anything feels unsafe, stop and call for help.
Breakdown Safety Checklist
- Get to a safer spot if the vehicle can move
- Hazards on, stay visible
- Share exact location (mile marker, exit, landmark)
- Choose the safest next step—don’t guess
Flat Tire: Safer Next Steps
- Avoid changing a tire in traffic
- Only proceed on level ground with the right tools
- Use hazards and keep passengers safe
- Call for help when conditions are risky
Lockout: What to Do
- Confirm everyone is safe (call 911 for emergencies)
- Avoid damaging improvised tools
- Call dispatch with your location
Dead Battery: Safer Guidance
- Don’t jump-start if you see leaks or smell burning
- Hybrids/EVs may require special procedures—check the manual
- Avoid repeated failed start attempts
Roadside Guides
Plain‑English articles that help you make safer decisions and know what to ask for when you call.
A safety-first checklist for minor accidents: protecting people first, documenting basics, and getting help.
Read the guideA plain-English explanation of common tow methods so you can ask the right questions.
Read the guideCold weather changes everything: visibility, traction, and how quickly a situation becomes unsafe.
Read the guideA practical prep list for longer transports: keys, access, personal items, and what to tell dispatch.
Read the guideQuick FAQs
Short answers to common questions we hear on dispatch calls.
Need help right now?
We’ll confirm your location, recommend the safest next step, and dispatch the right equipment.