Frequently Asked Questions

Pricing depends on your pickup location, destination, vehicle type, and the type of service needed (simple tow vs. recovery). Call or text (616) 241-6053 with your details and we’ll provide a quote when possible before dispatch.

Yes—emergency towing and roadside assistance are available 24/7. Call or text (616) 241-6053 anytime for dispatch.

We serve the Grand Rapids metro area and surrounding communities within a 50-mile radius, including Grand Rapids, Wyoming, Kentwood, Walker, Grandville, East Grand Rapids, Jenison, Hudsonville, Byron Center, Cascade. If you’re unsure, call and we’ll confirm coverage.

We provide emergency towing, vehicle transport, roadside assistance (jump starts, tire changes, lockouts, fuel delivery), and recovery/wrecker services. If you’re not sure what you need, call and we’ll help you choose the right service.

Yes. Some AWD/4WD vehicles require flatbed towing to help prevent drivetrain damage. Tell dispatch what you drive and we’ll send the right equipment.

Yes. We can tow non-running or inoperable vehicles. Provide as much detail as you can (for example, if the car is stuck, has damage, or is in a tight spot) so we can send the right equipment.

Call or text (616) 241-6053. Share your location (address, cross-streets, mile marker), vehicle details, and where you’d like the vehicle to go. Dispatch will provide an estimated arrival time and next steps.

We accept Cash, Credit Card, Debit Card, Venmo, Zelle, Apple Pay. Payment is typically due upon completion of service. If you need billing for an insurance claim, ask dispatch what documentation is available.

Coverage depends on your policy. We can provide documentation you may need for an insurance claim—ask dispatch when you call.