Privacy Policy

Introduction

At Road Warrior Towing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our towing services, or interact with us.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Call for towing services
• Request quotes or information
• Fill out contact forms on our website
• Submit reviews or testimonials
• Use our roadside assistance services

This information may include:

• Name and contact information (phone number, address)
• Vehicle information (make, model, year, VIN)
• Location data (pickup and delivery addresses)
• Payment information (processed securely through third-party payment processors)
• Service history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Analytics and performance data (for example, page views and basic device/browser information)

How We Use Your Information

We use the information we collect for the following purposes:

• To provide towing and roadside assistance services
• To dispatch tow trucks and coordinate service
• To communicate with you about services and updates
• To process payments and billing
• To send service confirmations and updates
• To improve our website and customer experience
• To respond to your inquiries and provide customer support
• To analyze service usage and optimize operations
• To comply with legal obligations and insurance requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, dispatch systems, analytics providers).
• Insurance Companies: We may share information with insurance companies when processing claims or coordinating coverage.
• Legal Requirements: We may disclose information if required by law, court order, or in response to valid legal requests from law enforcement.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Emergency Situations: We may share information when necessary to protect the safety of individuals or the public.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure data transmission, encrypted payment processing, and restricted access to personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to processing of your information
• Request a copy of your data in a portable format

To exercise these rights, please contact us using the information at the bottom of this page.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (for example, Google Tag Manager / analytics tools)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Towing Requests and Location Information

If you submit a towing or vehicle transport request through our website, we may collect pickup and drop-off locations, vehicle details, and your contact information so dispatch can confirm details and provide service. If you call or text, we may collect similar information during the conversation.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, Google Maps, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for several years for insurance, legal, and tax purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically for any changes. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.