Updated February 6, 2026
After an Accident: What to Do Before the Tow
Accidents are stressful. This guide focuses on the practical, safety-first steps that help you stay calm, protect everyone on scene, and get the right help.
If anyone is injured, traffic is unsafe, or there’s a serious hazard (fire, leaking fuel, downed lines), call 911 and follow instructions from authorities.
Start with safety
Your first goal is to prevent a second accident. Visibility and location matter more than the vehicle.
If you’re on a highway shoulder, stay alert to traffic and follow any instructions from law enforcement or highway services.
- Turn on hazard lights
- Move away from active lanes when it’s safe to do so
- Keep passengers in the safest available spot
What dispatch will ask you
A clear location and basic vehicle info helps the right truck find you and arrive prepared.
- Exact location (address, cross streets, mile marker, exit number, landmark)
- Vehicle (make/model, drivability, wheel damage)
- Any special constraints (garage, low clearance, stuck position)
Avoid common mistakes
Well-intentioned decisions can make the scene more dangerous or create extra damage.
- Don’t stand between vehicles or in active lanes
- Don’t keep “trying to drive it” if you suspect steering, brakes, or cooling issues
- Don’t accept a tow method you’re unsure about—ask questions
FAQs
Should I call a tow truck or roadside first?
If the vehicle isn’t safe to drive or has wheel/steering damage, towing is usually the safest option. If it’s a simple issue (like a dead battery) and you’re in a safe place, roadside assistance may be enough.
Do I need to be with the vehicle?
It depends on the situation and where the vehicle is located. If you’re in an unsafe spot, prioritize safety and follow guidance from authorities and dispatch.